 Network management and security management have shared a past of opposition and conflict and appear to also share a future that promises more of the same. On the one hand, they are often seen as mutually exclusive; network management introduces additional traffic and access requirements to the network, often via reputably insecure protocols that degrade the current perceived level of security. And security management, when "successfully deployed", by the standards of many Managed Security Service Providers (MSSPs) today, prevents any unnecessary accesses, especially from systems who serve to provide a warehouse of information about a given network or infrastructure.
While the interdependencies between network, systems, and security management technologies seem subtle at first, the criticality of their co-existence cannot be disputed. A security service provider cannot effectively secure a platform it cannot access, and it is of little use to verify that networks and systems are up and running efficiently if they are also available for compromise by an outsider.
Perimeter uniquely understands these complexities and is the only service provider that has the expertise and the capability to provide truly best in class managed network services.
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High network availability and performance is a mission-critical requirement for most businesses today, regardless of size. In fact, poor network performance and availability can result in loss of revenues, poor employee productivity and even reputation damage. There are many potential reasons why performance and availability can be affected. Problems can be the result of several factors including lack of expertise, insufficient tools, complex technologies and security breaches such as worm outbreaks and unauthorized system access.
Perimeter's Network Management Services are a total solution that enables organizations to outsource the management of their wide area network (WAN) and local area networks (LAN) to experienced network and security professionals who can serve as the single point of contact and responsibility. Because the day-to-day running of the network is left in experienced hands, Perimeter has the potential to save your organization not only time but money too.
Perimeter's team of network specialists is available 24 hours a day, 7 days a week for customer support. We provide operational monitoring, maintenance, fault-diagnosis and resolution services. Perimeter provides 24/7/365 monitoring, trouble resolution, configuration management, and reporting of performance. Perimeter's Network Management Services ensure that your systems will maintain the performance, reliability, and adaptability that your business requires.
Benefits of Perimeter's Network Management Service:
- 24x365 Network Monitoring
- Trouble Ticketing and Fault Resolution
- Integrated Security Management
- Inventory Management
- Performance Reporting and Analysis
- Network Design Services
- Configuration and Installation
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Perimeter's award winning help desk provides 24/7 live, single point-of-contact support for hardware and software technical issues. To meet your unique IT support needs, Perimeter can customize support options, provide scripted support for common problems, and escalate to your IT staff or other third-party providers. Our Solution Analysts own IT issues until they are resolved. This level of service helps to improve service levels, increase end-user satisfaction and reduce downtime for end-users.
Single point-of-contact Help Desk Features:
- Single live resource for complete problem ownership
- Rapid problem resolution, resulting in reduced downtime
- "How to" support for common business productivity software, including the Microsoft Office Suite, Outlook, and more
- Customizable support options, including scripted support, to suit your needs
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Managed Bandwidth and Internet Services
Based on the needs of the customer, Perimeter will provision and manage a connection to the Perimeter Network Operation Center (NOC) in addition to the appropriate redundant Internet access. By virtue of this connection to Perimeter's NOC, the customer receives the benefit of Perimeter's built-in redundancies (technologies, data centers and bandwidth) as well as immediate access to Perimeter's additional services. Bandwidth speeds can range from 64Kbps to DS3. Connections and hardware provided are managed 24/7 by Perimeter.
Redundant Internet Connections
Perimeter's Gateway Security services offers multiple Internet connections through its primary data center as well as connection to a Disaster Recovery "Hot Site" to insure that Internet connectivity can be continuous. Because the Internet connectivity is located centrally, reactions to real time threats from the Internet can be controlled 24/7 at Perimeter's data center by Perimeter's security engineers.
24x7x365 Management
Perimeter will provide 24/7 management on connections, routers, security devices and Internet access in order to provide the customer with proactive and immediate problem diagnosis and resolution. Providing 24/7 management allows Perimeter to guarantee continuous uptime and rapid resolution to any issues that occur in addition to providing bandwidth utilization reports and trend analysis and providing the highest service level agreement guarantees. |
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