As
we continue to grow our client base we increase our employment team
accordingly. Each of our departments continues to expand and below you
will find an update from the Vice Presidents of our departments. Deployment Group Update from Chuck Lynskey, VP of the Deployment Group The
first and second quarter of 2006 have introduced a record number of new
clients and infrastructure growth. To facilitate that growth, the
Deployment Group continues to add new staff and improve our processes. Melissa
Houck joined the Raleigh team as a Deployment Project Manager, Jr. in
June of 2006. Melissa works with Craig Gill, Deployment Project
Manager, in our Raleigh, NC office and we are excited to have her on
our team and look forward to her contributions. Over the next
month, we are moving forward on a few initiatives as we continuously
look to streamline the Deployment process. One effort underway is to
introduce our Viewpoint portal during the initial stages of Deployment.
The goal is to place Deployment related forms and guidelines on the
portal - available for download at the client's convenience. We will
also include links to Webinars for training and service updates. These
changes are due in part to feedback we have received from our clients. As
always, we thank you for the continued opportunity to earn your trust
each and every day and look forward to a very productive 3rd quarter. Engineering Update from Bill Knight, VP of Engineering Perimeter
has added two new DNS server farms. One DNS load balanced server farm
is located in each of our primary data centers (CT, NC). This will
allow for customers to have their DNS records hosted in a fully
redundant diverse environment. In addition, Perimeter has also completed upgrades to our Spam Filtering: - Whitelist
- Blacklist
- User sync
- Per user notification and/or admin notification for:
- banned attachment
- virus block
- spam block
- On/off spam deletion
- Setting of drop threshold
- Hourly reporting updates for spam, virus, phishing
Coming soon: - Perimeter
will add a full mesh ring architecture that will increase the network
redundancy of our Stamford, CT, Charlotte, NC and Raleigh, NC data
centers.
- New enhancements to our Anti-SPAM that will add quarantine functionality.
Sales Team Update from Kathleen Roberge, Sr. VP of Sales Perimeter
sales and marketing teams closed the first half of the year on a very
successful note. Perimeter closed 763 contracts and added 550 new
clients. This has exceeded Quarter 1 and Quarter 2 revenue forecasts by
130%. We are very excited about the amount of growth we have
experienced the first half of the year! We would like to welcome all of
our new clients who have joined the Perimeter family and we would also
like to thank all of our existing clients who continue to support us by
adding new services. Service Operations Center (SOC) Update from Gail Beauchemin, VP of the Command Center Robert McKernie, Sr. VP of Operations, & Jason McGinnis, VP of Security Operations This
has been a very busy quarter for the Client Services Organization (CSO)
with the ongoing integration efforts of our Seattle and Salt Lake City
support centers. Preparations are being made to accommodate the
customer's support call and monitoring in the Milford, CT Command
Center. We look forward to working with the additional customer base. We
have had a great deal of success increasing the skill sets and
knowledge on both our primary Command Centers and Security Operations
teams with our extensive cross training program. This initiative is
designed to build stronger teams by combining the skills and talent
across our support centers. As a result of this undertaking, we have
strengthened our off-hour support by consolidating into the Raleigh
office, which has lead to many new opportunities for our staff. There
were quite a few system integration projects that we undertook this
quarter, but the most significant was the integration and installation
of the enhanced Call Center features of the ShoreTel phone system
across the Command Centers and Regional Support centers. This gives us
the ability to route calls more efficiently, minimizing the hold times.
Additionally, the expanded reporting functionality of this new system
provides more granular visibility into call volumes and trends,
maximizing our ability to adapt our staffing capacity to best meet the
needs of our customers. We can now take advantage of the more powerful
monitoring functionality that comes with this system in training our
new hires. Trainees will be able to listen to experienced analysts
handling live customer calls giving trainees live customer service
training. Finally, we have a new and improved Command Center fax
number that you should be using going forward. Please direct your faxes
to 203-651-1300. Once again, we would like to thank all of you
who have taken the time to send us your feedback by responding to our
surveys. We value each one of your opinions as we continually strive to
improve our service to you. Customer Management Team Update from Maureen Kaplan, VP of Sales Management With
the acquisition of Breakwater (Seattle) and ANE Technologies (Iowa) and
Red Cliff Solutions (Utah), the Accounts Management Team has a greater
reach into our client base than ever before. Our goal for this quarter
has been to share our program with these new clients while sharing new
Viewpoint reporting portal features to existing clients. We continue to
focus our energy on developing stronger relationships with our
customers while acting as a communication resource between our clients
and the rest of the company. We are excited about the new opportunities
to share our services to our clients, and welcome any suggestions on
improving our communication to customers. Thank you for your continued interest in Perimeter Internetworking. What do you think? Let us know what you think about our newsletter by clicking here. We value your feedback. |